General Terms and Conditions
To rent a car from Dokay Greece, the renter must:
* The renters aged between 19-23 will be subject to Young Drivers Surcharge.
** For car’s guarantee amount is required cash or a valid credit card.
* Depends on the valid average fuel cost.
All Dokay Greece vehicles are insured:
Collision Damage Waiver (C.D.W.)
The renter can limit his responsibility for his legal share in any damage of the vehicle:
C.D.W Insurance is only valid provided that the damage is not due to a violation of the Greek Road Traffic Code (e.g traffic violation of a red traffic sign or a STOP sign, illegal overtaking,driving under the influence of alcohol, etc.).
Theft Protection (Τ.P.)
If the renter accepts (and signs) the relative contract terms, he disposes of the responsibility for the theft of the car by paying the additional daily charge of:
*Note: Theft Protection (T.P.) is not valid in case of driver's negligence.
Personal Accident Insurance (P.A.I.)
This insurance, optionally available for 6.00€ per day, covers the driver for death, total or partial disability up to 15.000,00€.
Collection / Delivery
"Rent it Here - Leave it There" Service
It is applicable after having an advanced written authorization from Dokay Greece.
One day. After the 26th rental hour, an additional day will be charged.
Incident Administration Fee
In case of an accident due to the renter's liability, the renter has the obligation to pay a non-refundable fee of 20.00€ in order to cover administration expenses.
Administration Fee for fines
The renter is liable for the payment of all traffic fines that may occur during the car rental. In case the renter does not pay the fine(s), Dokay intervenes to the procedure and particularly, an additional charge of 25.00€ will be applied, as an Administration Fee.
Removal of license plates
In case of removal of license plates, the renter will be charged for the following:
Loss or damage of Car key
In case of loss or damage of car key during the rental, the renter is liable for following charges:
Cost per day
Child seat (up to 6 months)
Child seat (from 6 months or booster)
Navigation System (GPS)
*Equipment is available only after a reservation.
In case of a cancellation of a reservation made through internet, and provided that Dokay has been informed, there is no charge fee. During High Season (1/7 - 15/9) and for cancellation with a car pick-up date of less than 15 days, the cancellation fee is equal to 1 day rent of the vehicle category for the canceled reservation. Cancellations have to be sent in writing by email: email@example.com
In case the renter fails to collect the vehicle on the rental start date and time without any written or telephone conversation, Dokay will cancel the reservation after 3 hours. Dokay reserves the right to charge the renter a one day rental of the car group reserved. During High Season (1/7 - 15/9) the corresponding charge is equal to 40% of the amount of the canceled reservation.
In case the renter returns the vehicle and its cabin has stains and requires a biological cleaning procedure (i.e. animal hair, sand etc., on car seats or car floor or port baggage etc.), he will have to pay the amount of 70,00€. In case of any other damage incurred by the renter (i.e. burns of car seat), the renter is obliged to pay the amount of damage repair.
Ferrying the car
In the case of ferrying the car between Greek islands, all insurances are not valid and the renter has to return the car to the pick-up station, otherwise all transportation costs will be charged to the renter. In case of an accident or mechanical problem, the car transportation back to the mainland (Dokay branch) and coverage of all expenses is the renter's responsibility.
Across the border rental
An advanced written authorization from Dokay Greece is required, as well as, a valid personal credit card for guarantee. The cost for issuing the Green Card and International Road Assistance will be paid by the renter.
If the renter wants to keep the vehicle longer than the contracted period, the renter has to contact, in written, the Dokay branch from which he picked-up the car, in order to extend Rental Agreement and sign the new Rental Agreement.
Dokay Greece accepts the following credit / debit cards:
According to the Greek Legislation, a VAT rate is levied by Tax authorities to all monetary transactions, and the rate varies concerning the location of the branch. Since Dokay Greece operates, so far, in two districts, Attica & Chios island, is subject to the following VAT rates:
Above mentioned rates do not include Airport Service Charge (A.S.C) in case of delivery from/to an airport.
All traffic fines resulting from violation of the Greek traffic law are for renter's account. Rates & Conditions may change without notice.
The Athens Courts of Law are responsible for resolving any problems or doubts of service that might occur.